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Terms & Conditions
We do not require a minimum order.
Payment methods Accepted:
VISA, MasterCard, American Express, Discover, Money Order, Wire Transfer, and Cashier's Check. We also accept Government and approved Educational purchase orders. We DO NOT accept orders with International Credit Cards. No personal checks or business checks will be accepted. Due to our rapid inventory turnover, payment must be received with in 14 days of your order, or your order will be canceled
Items shipped with the state of Missouri will be subject to applicable sales tax. Customer is responsible for all applicable tax arising from the sale, including sales and use tax.
To protect our customers, orders purchased on credit cards, will be shipped to credit card billing address only. If you want to have an order shipped to an alternative shipping address you must notify your credit card company of the alternative address so we can verify the validity of the address. To avoid delays with your order, please provide us with correct credit billing address. We do verify all billing addresses; addresses that cannot be verified after 5 business days will be canceled.
Refund and Exchange Policies:
All sales are final. Shipping fees and/or return shipping costs are Non-Refundable. Software is not returnable even if it is unopened. Return shipping costs after 10 days from date of delivery to customer-specified address for any defective merchandise will be the sole responsibility of the customer. If a product is sent back to us as defective, and was tested by our technicians otherwise, a 30% restocking fee + Shipping charges will be charged to you. Please allow 7 business days after we had received product for any merchandise exchange. No returns after 30 days of receipt will be honored. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. Any product being returned must be labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Items being returned must be packaged complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. Essential Elements is not responsible for any incidental or consequential damages arising from the use of any product(s) that it sells.
Warranties:
All products have manufacturer’s warranty only. Essential Elements does not offer any warranty on products sold, other than the manufacturer’s warranty. Manufacturer’s warranty only will apply to all products sold and must be handled through the manufacturer. Any damage during shipment must be reported within one business day of receipt of product. If product is returned and found not to be defective a 30% handling fee will be charged in addition to shipping charges.
We do not warranty compatibility to your system. If the product you need to return is covered under a manufacturer's warranty, you will need to contact that manufacturer for their return procedure.
Discrepancies or Wrong Product Received:
All discrepancies or wrong product received must be brought to the attention of Essential Elements within 10 days of receipt of product. Please notify us of ANY discrepancies or wrong product received via email at mikeb@essential-elements.net
Shipping Policies:
Shipping fees and/or return shipping costs are Non-Refundable.
Copyright 2006-2011 Essential Elements
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